Frequently Asked Questions

Q1. How can I request a sample from Goodjob Furniture?

Yes, we provide samples for evaluation before mass production. Customers can select a model from our catalog or send us their custom design for sample development. The sample itself can be free for standard items, while custom-made samples may require a small fee due to tooling and material costs. However, all sample fees are fully refundable once the order quantity reaches the minimum requirement. The only cost customers need to bear is the express or courier shipping fee. Our sample lead time is usually 10–20 days depending on materials and complexity. We ensure that every sample matches the quality and specifications of mass production so you can evaluate design, structure, and finishing with confidence.

Q2. What should I do if there is a quality problem after receiving the goods?

If any quality issue occurs, Goodjob Furniture will take full responsibility. Customers can contact us immediately with detailed photos or videos. Our QC and engineering teams will analyze the situation and provide a clear solution within 24–48 hours. Depending on the type of issue, we may offer free replacement parts, re-production, compensation, or a refund agreement. Our company follows strict quality processes including IQC, IPQC, FQC, and OQC, as well as international testing through BV, SGS, ITS, or UL. While problems are rare, we always stand behind our products and ensure long-term cooperation through professional after-sales support.

Q3.What is your delivery time for samples and mass production?

Our delivery time varies based on the specific product category. For patterns or new mold development, the lead time is 30–45 days. For standard sample production, the average time is 30–45 days. The first mass-production order generally takes around 60–75 days, depending on order quantity, materials such as metal, glass, wood, or upholstery, and whether packaging customization is required. Once the production schedule is confirmed, our team provides detailed milestones, including material preparation, welding, surface finishing, assembly, and packaging. We always strive to maintain punctual delivery by optimizing production planning and supply-chain management.

Q4.What is your standard packaging method?

All products follow strict export packaging standards to ensure they arrive safely. We use heavy-duty cartons, EPE foam, corner protectors, reinforced edges, and strong inner support structures. For glass cabinets, marble tables, and other fragile items, we apply additional protective layers such as honeycomb boards, thick foam wrapping, or wooden crating. Our packaging passes international drop-test requirements and can be customized based on customer needs—such as color labels, barcodes, user manuals, branding, or e-commerce packaging solutions for Amazon, Wayfair, and other platforms. Ensuring safe transportation of your goods is our top priority.

Q5.How to place an order and what is the process?

To place an order, customers first send us their product list or design requirements. Our sales team confirms specifications, materials, measurements, finishing, packaging, and delivery time. After finalizing details, we provide an official quotation. Once the PI (Proforma Invoice) is confirmed, customers arrange the deposit. Sample confirmation may be required before mass production, depending on the project. We update customers regularly on production progress through photos, videos, or QC reports. After production is completed, customers pay the balance before shipment. This process ensures a smooth, transparent, and professional ordering experience.

Q6.What kinds of payment methods do you accept?

We accept secure and internationally recognized payment options. Our standard payment term is T/T, with 30% as the deposit and 70% paid against the copy of the bill of lading. For long-term strategic partners or large-volume projects, L/C at sight can also be discussed. Sample orders require a smaller upfront payment, and we provide clear receipts for every transaction. All payment processes follow strict financial procedures to protect the interests of both parties and ensure compliance with international trade standards.

Q7. Do you accept OEM and ODM projects?

Yes, OEM and ODM are one of our strongest advantages. For OEM projects, we produce based on your drawings, brand requirements, and packaging. For ODM development, our R&D team helps transform your ideas or sketches into complete engineering solutions. With experience in metal, wood, marble, glass, and upholstery production, we deliver innovative, functional, and market-ready products. We support brand customization, new product design, material selection, and rapid prototyping. Our goal is to help you build competitive collections with stable quality and attractive pricing.

Q8. What certifications do you have?

Goodjob Furniture is certified with international compliance standards including BSCI, ICS, FSC, and we can provide additional testing through SGS, ITS, BV, and UL laboratories upon request. These certifications confirm our commitment to responsible manufacturing, ethical labor practices, environmental protection, and safe, high-quality production. Many of our products can meet EN, ANSI/BIFMA, or customized testing standards required by large retail brands in Europe and the United States.

Q9. How does shipping work and what delivery terms do you offer?

We offer a wide range of delivery terms such as FOB, CIF, CFR, and DDP depending on the customer’s preference. Shipments are usually arranged from Shenzhen ports. Our logistics team handles booking, loading supervision, and shipping documentation. We provide loading photos, packing lists, invoices, and tracking updates to ensure transparency. For small orders, urgent deliveries, or sample shipments, we can also arrange air freight or courier services. With years of export experience to Europe, the U.S., and Australia, we guarantee efficient and cost-effective transportation solutions.

Q10. Why should I choose Goodjob Furniture as my supplier?

Choosing Goodjob Furniture means working with a reliable and experienced manufacturer that combines strong design capabilities, strict quality standards, and competitive pricing. Our 15,000 sqm facility includes metalworking, woodworking, glass processing, and assembly in one integrated system, allowing us to control quality and lead time at every step. We hold patents for chairs, tables, media furniture, sofas, and beds, demonstrating our innovation strength. Our global customers trust us for our consistent quality, stable delivery, and excellent after-sales service. We aim not only to supply furniture but also to build long-term partnerships.

Q11. How to customize furniture and what information do you need?

To customize furniture, customers simply need to provide drawings, dimensions, material preferences, or inspiration photos. Our engineering team will evaluate feasibility and prepare detailed drawings. You may choose materials such as metal, stainless steel, solid wood, veneer, tempered glass, marble, upholstery fabrics, or mixed materials. We also offer customized colors, finishing techniques, packaging, and branding solutions. Once everything is confirmed, we proceed with sample creation. Our customization process is fast, flexible, and suitable for retail brands, hotels, apartments, designers, and wholesalers.